TTC thanks customers for patience
In a statement issued Monday, TTC CEO Mandeep S. Lali thanked customers for their “patience and understanding” during the storm, especially those who had to ride shuttle buses when subway service on portions of Line 1 and 2 shut down.
“I know that having to wait in those conditions is frustrating, but as shuttle buses need to be brought in from other parts of the City, delays were unavoidable,” Lali wrote. “My commitment to those customers, and everyone who relies on the TTC no matter the conditions, is that as always we will learn from this event.”
Lali went on to call this a “once-in-a-generation storm” that will give the TTC a “unique opportunity” to analyze its performance, identify gaps and develop plans to help “in the event of something similar in future.”
